Midwest NCSY begins making financial commitments for events well in advance, including accommodations, transportation, meals, programming, and staffing. To ensure fairness and allow for proper event planning, the following refund and cancellation policy applies to all participants.
Refund & Cancellation Policy for Ground Travel
All registration deposits are nonrefundable.
Before the Registration Deadline: Participants who cancel before the published registration deadline may receive a refund of any registration fees paid beyond the required deposit. The nonrefundable deposit may be transferred as a credit toward the participant's next Midwest NCSY Shabbaton.
After the Registration Deadline, but Before Sunday of Event Week: No cash refunds will be issued. Participants may receive a credit equal to 50% of the registration fees paid beyond the nonrefundable deposit, to be applied toward their next Midwest NCSY Shabbaton. The original deposit is forfeited.
Beginning Sunday of Event Week: No refunds or credits will be issued for cancellations received on or after the Sunday immediately preceding the event.
No-Show or Failure to Notify: Participants who do not attend without properly notifying Midwest NCSY will not be eligible for any refund or credit.
Additional Terms
All deposits are nonrefundable in cash, regardless of when a participant cancels.
Credits are valid only for the participant's next Midwest NCSY Shabbaton and cannot be redeemed for cash.
Credits are nontransferable to other participants and cannot be combined with other discounts or promotional offers.
Any unused credit expires 12 months after the original event date.
Registration fees, deposits, and credits are subject to the airline travel policy below when applicable.
Midwest NCSY reserves the right to consider documented exceptional circumstances on a case-by-case basis. Any exception must be approved by Midwest NCSY management and is not guaranteed.
Refund & Cancellation Policy for Airline Travel
Once Midwest NCSY purchases an airline ticket on behalf of a participant, the cost of that ticket is nonrefundable by Midwest NCSY, regardless of when or why the participant cancels.
Airfare and any associated airline fees or nonrefundable travel expenses already incurred by Midwest NCSY will be deducted from any refund or credit for which the participant would otherwise qualify under the cancellation policy.
If an airline provides a flight credit, voucher, or other value in the participant's name, that credit is subject to the airline's rules and does not entitle the participant to an additional refund or credit from Midwest NCSY.
If Midwest NCSY receives an actual cash refund from the airline for a canceled ticket, Midwest NCSY may return that recovered amount to the participant, less any applicable airline or administrative fees.
Airline tickets purchased using a participant's registration funds do not create an additional entitlement to a registration refund or credit.
Participants and families are encouraged to consider purchasing travel insurance if they are concerned about illness, emergencies, or other circumstances that may prevent attendance.
How to Cancel
Cancellation Requests
A participant or their parent/guardian must notify the Midwest NCSY regional office directly through their NCSY account or by emailing Midwest@ncsy.org.
Cancellation requests must be received by the applicable deadline. Notification to a chapter advisor, local rabbi, volunteer, or other indirect contact does not constitute an official cancellation and will not qualify for a refund or credit.
Refund & Credit Processing
Approved refunds will be issued through the original payment method and processed within 30 days following the event's conclusion.
Approved event credits will be applied to the participant's NCSY account and may be used in accordance with the terms above.
Policy Acknowledgment
By completing registration and submitting payment, the participant and their parent/guardian acknowledge and agree to the Midwest NCSY Refund & Cancellation Policy, including the nonrefundable deposit and applicable cancellation deadlines.